Job Description

Starting Date: 20 03 2025

Contract type: Permanent

Salary: Salary band of specific position

Location: Lahore

Application closing date:  Midnight 12 02 2025 GMT

Background

Better Cotton is the world’s largest cotton sustainability programme. Our mission: is to help cotton communities survive and thrive while protecting and restoring the environment. In challenging times, we are meeting the challenge head-on. Through our network of field-level partners, we have trained over 2.5 million farmers - from the smallest to the largest - in 23 countries in more sustainable farming practices. A quarter of the world’s cotton is now grown under the Better Cotton Standard. We have united the industry’s stakeholders behind our efforts, from ginners and spinners to brand owners, civil society organisations and governments. Everyone who cares about cotton and its sustainable future can now be part of something better.

About this role

Are you passionate about using technology to make a positive impact on the world? As an IT Services Officer, you will play a vital role in empowering our workforce with effective and secure solutions. You will use your skills to support users and manage systems, creating innovation and improving productivity for our diverse teams.

Reporting to the Finance & Operations Manager and IT & Security Coordinator, you will be part of the wider IT & Data Function. Together we aim to ensure Better Cotton staff are empowered to succeed in their roles supporting global cotton communities through optimised and secure systems.

This challenging role offers excellent opportunities for personal and professional development, together with a competitive benefits package.

Responsibilities

• System Administration: Manage user accounts, access permissions, and system configurations on our Microsoft 365 tenant. Your attention to detail will ensure smooth operations and data integrity.


• User-Centric Support: Assist our globally dispersed workforce by providing expert guidance on tool adoption, troubleshooting, and configurations. You will empower colleagues to harness technology effectively.


• Process Optimization: Collaborate with cross-functional teams to help develop, document, and refine key IT processes. Your insights will streamline workflows and create organizational efficiencies.


• Project Delivery: Contribute to IT projects, automating processes and enhancing productivity. Your impact will be felt across the organisation.


• Reliable IT Support: Lead the charge in delivering fast, reliable IT services to our internal staff. Your responsiveness keeps our operations running smoothly.


• System Insights: Provide recommendations for continuous improvement of our M365 architecture and policies.


• Local Equipment Management: Work closely with the local procurement team and global IT to ensure the equipment we use is purchased and set up in compliance with our policies

Profile

The selected candidate will have the following skills, knowledge, and experience:

Essential

• A four year’s Bachelors Degree in Computer Science / Information Technology.


• Minimum of 4 years of progressive experience, preferably in the non-profit, sustainability, or agriculture sectors;


• Advanced computer skills and IT literacy, including the Microsoft 365 suite (M365 Admin, Power Platforms, etc)


• Experience in providing IT troubleshooting support, especially for users physically based elsewhere


• Demonstrable analytical and problem-solving skills


• Proven ability to collaborate effectively across different teams and cultures, strong relationship-building skills and service-oriented attitude


• Fluency in English, both written and spoken, with attentive listening abilities and the ability to communicate clearly and concisely


• Self-starter able to work autonomously and adapt to changing priorities

Desirable

• Experience with identifying and managing information risk, including implementation of risk controls


• Interest in contributing to a more sustainable world


• Experience working with Microsoft Intune and Microsoft Autopilot


• Experience working with Entra ID (Azure AD)


• Experience working with PowerShell commands and scripts

Working arrangements

The position is full-time (40 hours per week) and will be based in the Lahore Office. Better Cotton offers flexible working, with core hours being 10 am – 4 pm and the option to work from home one day per week.

Travel may be required from time to time.

Applications

Interested applicants with the required attributes are asked to send, in English, a detailed CV and a brief cover letter (2 pages maximum) to Better Cotton via this link:

Better Cotton Careers

Application deadline:  12 02 2025

We thank all applicants for their interest; however, only candidates short-listed for interview will be contacted. Better Cotton is an equal opportunity employer and is committed to good practice and transparency in the management of natural, human, and financial resources.

Better Cotton has a zero-tolerance approach to any attitudes or behaviors that put children or adults at risk of harm. Safeguarding incidents are acts of serious misconduct and are grounds for disciplinary action, up to and including, dismissal and referral to relevant authorities for criminal prosecution.

Apply By:

Applications guidelines:

Interested applicants with the required attributes are asked to send, in English, a detailed CV and a brief cover letter (2 pages maximum) to Better Cotton via this link:

Better Cotton Careers

Application deadline:  12 02 2025